Refund policy
Last Updated: 14 July 2026
Your satisfaction is important to us.
Returns
Eligible items may be returned within 14 days of delivery.
Returned items must:
- Be unused
- Be in their original condition
- Be returned in the original packaging
- Include proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Personalised or customised products
- Gift cards
- Clearance or final sale items
- Products damaged through misuse
Refunds
Once your returned item has been received and inspected, approved refunds will be processed within 7 business days.
Refunds will be issued using your original payment method.
Return Postage
Customers are responsible for return postage costs unless the item is faulty, damaged or supplied incorrectly.
Damaged or Incorrect Items
Please notify us within 48 hours of delivery if your item arrives damaged, defective or incorrect.